Frequently Asked Questions

Below are Frequently Asked Questions about using our Online CE System to obtain CME and CPE credits. To submit a question, use our feedback form.

• Q. How much does it cost to create an account on CECentral?
• A. Nothing. Registering an account is free of charge, as are many of the courses offered on the website.
• Q. What types of continuing education credit are offered through CECentral's website?
• A. AMA PRA Category 1 (physicians), ACPE (pharmacists), ANCC, (nurses), KBEP (psychologists), KBSW, (social workers) and other credit types as applicable.
• Q. What should I do if I am seeking another type of credit?
• A. We are only accredited to issue CME and ACPE credits, but often request other credit prior to the activity. In cases where we have not obtained the credit you are seeking, we suggest that you submit an overview/agenda of the program along with your certificate to the relevant accreditation board and see if they will accept it for alternate credit.
• Q. How do I obtain a copy of a statement of credit for a course I successfully completed?
• A. The statement of credit will be available to you upon successful completion of the course. It will also be stored in your transcript and accessible by visiting the Transcript page.
• Q. How often is new content added to the Web site?
• A. As often as possible. It is our goal to create a catalog of CE activities that covers a wide range of topics.
• Q. How can I suggest topics for future CE activities?
• A. By using our online feedback form.
• Q. What are some other methods for contacting CECentral?
• A. Our customer service number is (859) 257-5320 and our general email address is support@cecentral.com.
• Q. How do I change my password?
• A. Click the Account link on the navigation menu above. Once on the Account page, click "Change Password".
• Q. What do I do if I forget my password?
• A. Use the forgot password feature. A new password will be sent to the e-mail address with which you registered along with instructions on how to reset your password.
• Q. Can I add CE credit from other sources to my CECentral transcript?
• A. Yes. Once you have registered an account, use the MyCE feature to add external CE credits to your transcript. Added credits will appear instantly on your transcript.
• Q. How do I change/update information contained in my personal profile?
• A. Click the Account link on the navigation menu above.
• Q. What security method do you use for the transmission of payment data?
• A. This site utilizes industry standard 128 bit Secure Sockets Layer (SSL) servers to encrypt your account and payment information to prevent unauthorized access.
• Q. What is the refund policy for online activities?
• A. No refunds are provided for payment of fees associated with online activities. If you have a concern regarding the purchase of materials or access related to an online activity contact support@cecentral.com.
• Q. What Should I do if my Get Credit code doesn't work?
• A. Are you using the letter 'o' where a zero should be? Are there any spaces before or after your code? Try reentering the code with this in mind.
• Q. I've searched and searched, but I can't find the Get Credit page.
• A. This page does not appear in search engines. You must type the URL into the address box manually instead of using your search box. You may also use the CECentral search box for your code at the top of the page.
• Q. My video screen is locking up.
• A. Try clearing your internet cache. Instructions for your particular browser can be found by searching here.